Aşağıda PrimeFadeBarber Ltd (16884888) için tam profesyonel, UK tüketici yasalarına (Consumer Rights Act 2015) uygun, berber/hairdressing hizmetine özel Refund & Returns Policy hazırladım.

Metni doğrudan sitene ekleyebilirsin.

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Refund and Returns Policy

Last updated: 02 December 2025

This Refund and Returns Policy outlines the conditions under which PrimeFadeBarber Ltd (“we”, “our”, or “us”) provides refunds or adjustments related to services and products offered through our website and in-store.

PrimeFadeBarber Ltd

Company Number: 16884888

Website: https://primefadebarber.co.uk

Email: support@primefadebarber.co.uk

Phone: +44 7401 145438

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1. Services (Haircuts, Grooming & Treatments)

Because our services are personalised and delivered immediately, we do not offer refunds once a service has been completed.

However, customer satisfaction is important to us. If you are unhappy with your service:

We offer the following options:

• A complimentary correction/adjustment within 48 hours of your appointment
• A re-do of the service if the issue is due to an error on our part

Corrections must be booked in advance and carried out by the same or a senior barber.

We do not provide refunds in the following cases:

• Change of mind after the service is completed
• Dissatisfaction caused by incorrect instructions or unrealistic expectations
• Requests made more than 48 hours after the service

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2. Appointment Cancellations

Cancellations by the Customer

• Appointments cancelled 24 hours or more before the scheduled time: No charge
• Appointments cancelled less than 24 hours before the scheduled time: A late-cancellation fee may apply depending on the service booked
• No-shows will be charged the full appointment or deposit fee

Cancellations by Us

If we must cancel or reschedule your appointment, you will:

• Not be charged any cancellation fees
• Have any deposit fully refunded or transferred

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3. Deposits

Certain services may require a deposit.

Deposits are non-refundable, except when:

• We cancel the appointment
• You cancel at least 24 hours before the appointment time

Deposits for no-shows or late cancellations will not be refunded.

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4. Gift Cards & Vouchers

All gift cards and digital vouchers:

• Are non-refundable
• Cannot be exchanged for cash
• Must be used before the expiry date stated on the voucher

Lost or stolen vouchers cannot be replaced.

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5. Retail Products (if sold on your website)

If you sell hair or grooming products:

Returns are accepted only if:

• The product is unused, unopened, and in its original packaging
• The return request is made within 14 days of purchase
• Proof of purchase is provided

Items not eligible for return:

• Used or opened cosmetics, hair products, or tools
• Hygiene-sensitive items
• Discounted or clearance items

Refunds for approved returns will be issued to the original payment method within 7–10 business days.

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6. Faulty Products

If you receive a faulty or damaged product, please contact us within 48 hours of delivery.

We will offer either:

• A replacement
• A repair (if applicable)
• A full refund

Photos of the damage/fault may be required for verification.

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7. How to Request a Refund or Return

Please contact us at:

support@primefadebarber.co.uk

Include:

• Your full name
• Booking date or order number
• Description of the issue
• Photos (for product issues)

We will respond within 1–3 business days.

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8. Changes to This Policy

PrimeFadeBarber Ltd reserves the right to amend this policy at any time.

Updates will be posted on this page with a revised date.

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9. Contact Us

For questions about our Refund & Returns Policy:

PrimeFadeBarber Ltd

Email: support@primefadebarber.co.uk

Phone: +44 7401 145438