Privacy Policy

PRIVACY POLICY

Last updated: 02 December 2025

1. Who We Are

This Privacy Policy explains how PrimeFadeBarber Ltd (“we”, “our”, or “us”) collects, uses, and protects your personal information.

PrimeFadeBarber Ltd

Company Number: 16884888

Website: https://primefadebarber.co.uk

Email: support@primefadebarber.co.uk

Phone: +44 7401 145438

By using our website, booking services, or contacting us, you agree to the terms outlined in this Privacy Policy.

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2. Information We Collect

We may collect the following types of personal data:

a. Information You Provide Directly

• Name, phone number, and email address
• Appointment details and service preferences
• Payment information (processed securely by third-party providers; we do not store card details)
• Messages you send to us via forms or email

b. Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and time spent on the website
• Cookies and analytics data (Google Analytics or similar tools)

c. Media and Uploaded Files

If you upload images, avoid including embedded location (EXIF GPS) data. Visitors may download and extract such data from images.

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3. How We Use Your Information

We use your information to:

• Provide and manage appointments
• Respond to enquiries and support requests
• Personalise your experience on the website
• Improve our services and website performance
• Send appointment reminders or updates (only with your consent)
• Maintain internal business records

We do not sell, rent, or trade your personal information.

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4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contractual necessity: To provide booked services
• Legitimate interest: Improving customer experience and website functionality
• Consent: Marketing communications or optional contact forms
• Legal obligation: Maintaining company records required by law

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5. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track site performance.

You can manage or disable cookies through your browser settings at any time.

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6. Sharing Your Information

We may share data with:

• Appointment and booking platforms
• Payment processors (e.g., Stripe, PayPal)
• Website hosting and analytics providers
• Professional advisers (e.g., accountants)

All third-party providers are compliant with UK GDPR standards.

We never share your personal information for marketing to third parties.

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7. Data Retention

We retain personal data only as long as necessary for:

• Providing services
• Fulfilling legal and tax obligations
• Resolving disputes

Customer enquiry emails may be stored for up to 12–24 months.

Booking records may be retained for up to 6 years for legal and HMRC compliance.

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8. Your Rights Under UK GDPR

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict processing
• Withdraw consent at any time
• Request a copy of your data in portable format

To exercise these rights, contact:

support@primefadebarber.co.uk

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9. How We Protect Your Data

We implement industry-standard security measures including:

• Encrypted connections (SSL/TLS)
• Secure servers and access controls
• Regular monitoring for suspicious activity

However, no online transmission is 100% secure; users share information at their own risk.

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10. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those sites.

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11. Children’s Privacy

We do not knowingly collect information from individuals under the age of 16.

If such data is discovered, it will be deleted immediately.

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12. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with the updated date.

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13. Contact Us

For questions about this policy or your personal data:

PrimeFadeBarber Ltd

Email: support@primefadebarber.co.uk

Phone: +44 7401 145438